Privacy Policy

Autova Mobile Mechanic ("we", "us", "our") is a mobile automotive repair and servicing business operating in Perth, Western Australia.

Mechanic Licence No. MR 23123  ·  ABN 26 761 589 110

This policy applies to all personal information collected through our website (autovalogbook.com.au), booking system, SMS communications, and any other interaction with our business.

We may collect the following personal information when you use our website, booking system, or contact us:

• Full name
• Mobile phone number
• Email address
• Residential or service address (suburb and postcode)
• Vehicle details — make, model, year, registration number, odometer reading, VIN
• Service history and mechanic notes
• Payment information (processed securely via Stripe — we do not store card details)
• IP address and browser/device information (collected automatically via analytics)

We use your personal information to:

• Process and confirm your service bookings
• Send appointment reminders and service confirmations via SMS and email
• Provide quotes, invoices, and digital inspection reports
• Respond to enquiries and provide customer support
• Improve our services and website experience
• Send promotional offers — only with your consent; you may opt out at any time
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• SMS providers (Twilio) — for booking confirmations and appointment reminders
• Email service providers — for transactional and service communications
• Payment processors (Stripe, Afterpay, Zip) — for secure transaction handling
• Google — for Maps/Places API used in our booking address lookup
• Law enforcement or regulatory bodies where required by law

All third-party providers are required to handle your data in accordance with applicable privacy laws.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Our website uses HTTPS encryption. Sensitive data is stored securely and access is restricted to authorised personnel only.

Payment card data is never stored on our servers — all payment processing is handled by PCI-DSS compliant providers (Stripe).

Our website uses cookies and analytics tools (including Google Analytics) to understand how visitors use our site. This data is aggregated and does not personally identify you. You may disable cookies in your browser settings at any time without affecting your ability to book a service.

We use a cookie consent banner to obtain your permission before loading any non-essential tracking scripts.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal retention obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available at this page. The "Last updated" date at the top of this page indicates when it was last revised.